brac24 Privacy Policy
At brac24, your personal information is stored with the highest level of security. We protect your privacy using SSL encryption and strict data protection measures.
This privacy policy applies to all services, websites, and applications on the brac24 platform. By using our services, you are considered to have agreed to the processing of your information under this policy. Please read this policy carefully.
1. Introduction and Purpose of This Policy
As a trusted online casino and betting platform in Bangladesh, brac24 places the highest priority on our users' privacy. We believe that every user has a right over their own personal information, and protecting that right is our responsibility.
The main purpose of this privacy policy is to inform you about what types of information we collect, how that information is used, when and with whom it may be shared, and how you can maintain control over your information.
By registering an account on the brac24 platform or using any of our services, you are giving your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our 24/7 live chat for assistance.
2. Information We Collect
brac24 collects information from you in various ways. The different types of information are described below:
2.1 Personal Information Provided Directly
- Full name and date of birth
- Email address and contact details
- Residential address and country
- Identity verification documents (National ID / Passport)
- Payment method details (bKash, Nagad, Rocket account)
- Bank account details (where applicable)
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Site usage history and page visit timestamps
- Login time and location-related information
- Game play history and betting activity
- Data collected through cookies and tracking technologies
2.3 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Payment method history
- Mobile banking reference numbers
- Bank transfer details
2.4 Communication Information
- Live chat conversations
- Email messages and correspondence
- Complaints and support requests
- User feedback and responses
3. Purpose of Information Use
brac24 uses collected information only for lawful and specific purposes. Those purposes are listed in detail below:
| Purpose | Details | Legal Basis |
|---|---|---|
| Account Management | Registration, login, account verification, and security assurance | Performance of contract |
| Payment Processing | Completing deposits, withdrawals, and financial transactions | Performance of contract |
| Identity Verification | KYC (Know Your Customer) process and fraud prevention | Legal obligation |
| Customer Support | Providing 24/7 live chat and email support | Legitimate interest |
| Responsible Gaming | Identifying problematic gambling patterns and providing assistance | Legal obligation |
| Service Improvement | Improving platform functionality and user experience | Legitimate interest |
| Marketing Communications | Informing you about relevant offers and promotions (subject to consent) | Consent |
| Security Monitoring | Detecting suspicious activity and keeping accounts secure | Legitimate interest |
4. Information Sharing and Disclosure
brac24 does not sell your personal information to any third party. However, limited information may be shared in certain specific circumstances:
- Payment Processors: Necessary information is shared with relevant financial institutions to complete bKash, Nagad, Rocket, and bank transfer transactions.
- Technology Service Providers: Limited information may be shared with trusted technology partners for platform operations, cloud storage, and cybersecurity.
- Game Providers: Minimal information may be exchanged with various game service providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others to manage game sessions.
- Legal Authorities: Under applicable laws of Bangladesh, we may be legally required to provide specific information upon receiving a government or judicial order.
- Fraud Prevention: Limited information may be exchanged with security agencies or industry partners to prevent fraudulent activity.
- Business Restructuring: In the event of a merger, acquisition, or business transfer, user information may be transferred — however, the new entity will also be bound to follow this policy.
Outside the cases mentioned above, your personal information will not be disclosed to any third party without your explicit consent.
5. Data Storage and Security Measures
Technical Security
brac24 uses industry-standard SSL encryption technology to protect your information. All data is stored in encrypted form on secure servers. We conduct regular security audits and have deployed modern firewalls and intrusion detection systems to protect your account from any cyber threats.
Administrative Security
Only authorized personnel have access to your personal information, and they operate under strict confidentiality agreements. Our team members receive regular data protection training. Any unauthorized access or data breach is immediately reported and investigated.
Data Retention Period
brac24 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Active account information: retained for as long as the account remains active.
- Financial transaction records: retained for the period required under applicable law.
- Identity verification documents: may need to be retained for a specified period even after account closure.
- Login and usage history: retained for a limited period for security purposes.
6. Cookies Policy
The brac24 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device.
● Essential Cookies
Essential for the basic functionality of the website. Stores login sessions, security tokens, and necessary preferences. These cookies cannot be disabled.
● Analytics Cookies
Used to understand how users interact with the site. Monitors page visit counts, time spent, and navigation patterns. This information is used to improve the site.
● Preference Cookies
Used to remember your preferences and settings. Provides language preferences, display settings, and a personalized experience.
You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may affect some features of the site.
7. Your Rights and Controls
As a user of brac24, you have important rights over your personal information. We respect these rights fully:
Right of Access
You can request to view the information we hold about you at any time.
Right to Rectification
If any information in your account is incorrect or outdated, you can request a correction.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted.
Right to Restrict Processing
In some cases, you can request that we limit the processing of your information.
Right to Data Portability
You can request to receive your information in a structured, commonly used format.
Right to Object
You have the right to object to your information being used for marketing purposes.
To exercise any of the above rights, contact us via our 24/7 live chat or by email. We will respond to your request within the timeframe required under applicable law.
8. Protection of Minors
brac24 services are intended only for persons aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.
We follow an age verification process at the time of account registration. If we find evidence that a user is under the age of 21, we will immediately suspend their account and delete any information collected.
If you believe that a minor has opened an account on our platform, please notify us immediately via our 24/7 live chat or email.
9. Changes and Updates to This Policy
brac24 reserves the right to amend or update this privacy policy from time to time as needed. We will notify you of any significant changes by email or through the platform.
Each updated policy will be published on this page, and the "Last Updated" date will be shown at the top of the page. Continued use of our services after an update will be considered as your acceptance of the new policy.
We recommend that you read this policy regularly so that you are always aware of how your information is being managed.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
brac24 Privacy Team
Live Chat: 24/7 Bengali support available
Email: [email protected]
Our privacy team carefully reviews every request and tries to respond as quickly as possible. Your privacy is our highest priority.
For more information, please visit our Terms & Conditions, Responsible Gaming and FAQ pages.